In-Store Experience
Practical strategies for elevating your in-store retail experience - from associate training and clienteling to pop-up shops and Gen Z engagement. By Endear.
In-Store Experience
How Retail Leaders Can Build a Data-Driven Culture That Actually Works
Struggling with data analytics in retail? Learn why culture is the #1 barrier & get a leader's guide to building a team that uses data to drive profit.
By Kara Zawacki
In-Store Experience
Get Experiential: How to Turn Holiday Shopping into an Experience for Gen Z (and Older)
Discover how to create a holiday shopping experience that keeps your customers coming back.
By Robert Woo
In-Store Experience
Slick Moves: How to Achieve Frictionless Retail
Struggling with abandoned carts and lost sales? Learn how you can reduce friction in your retail store to boost sales and delight customers.
By Robert Woo
In-Store Experience
Why the Sum Studio’s Data-Driven Retail Design Philosophy is a Breath of Fresh Air
At Endear, we know the value of making retail decisions based on actual customer and brand data. The best type of engagement, clienteling, is the product of a marriage of the analytical and the creative. That’s why we’re so enamored with a retail design studio that shares that exact philosophy with us: the Sum Studio.
By Robert Woo
In-Store Experience
How Stores are Turning their Associates into Personal Stylists
Retailers are transforming their associates into influencers and tastemakers through technology and a relationship-based sales culture.
By Dorea Novaez
In-Store Experience
How to Woo Gen Z Shoppers to Shop In-Store
Learn how to blend digital and real-world experiences for success in the new age of retail.
By Robert Woo
In-Store Experience
Elevating the IRL Shopping Experience: Tips for Apparel Brands
Here are actionable tips for apparel retailers to create unique and immersive in-store experiences that keeps customers coming back.
By Robert Woo
In-Store Experience
Why Retailers Should Embrace QR Codes (+ Examples of How to Use Them Well)
How brands and retailers can use QR codes to better engage their customers
By Leigh Sevin
In-Store Experience
How (and how much) should you pay your retail team?
With all the changes in retail, it's time to also reconsider retail worker compensation. As this role evolves to include more responsibility, we've broken down some new approaches to payment and rewards.
By Leigh Sevin
In-Store Experience
Inspiring Retail Customer Service in the Age of the Mobile Shopper
This guide to retail customer service will give you the tools, mindset, and tactics your retail brand needs to stay competitive – no matter where your customers need your help.
By Leigh Sevin
In-Store Experience
Retail Customer Experience: The 2026 Strategy Guide
What retail customer experience is, why it matters, and how to build a 2026 CX strategy, the key elements, trends, measurement, and real examples that drive loyalty.
By Dorea Novaez
In-Store Experience
Revolutionizing Retail: How ettitude Transformed Pop-Up Success with Endear
Dive into the success story of sustainable brand, ettitude, and their LA pop-up. Discover the role of Endear in seamless customer engagement, tailored promotions, and a remarkable 300% sales boost.
By Leigh Sevin
In-Store Experience
Retail Customer Service Training: 15 Ideas, Exercises & a Program Framework
Build a retail customer service training program that sticks. 15 proven ideas, exercises & a skills framework used by Zappos, Bombas, Warby Parker & more.
By Leigh Sevin
In-Store Experience
Your Guide to Retail Training to Improve Sales, Customer Service, and Employee Success
Discover the importance of retail sales training and how training your retail team can improve your sales, service, and customer success.
By Leigh Sevin
In-Store Experience
Examples of Good Customer Service in Retail
Make sure you're providing the best experience by following these examples of good customer service in retail.
By Leigh Sevin
In-Store Experience
15 Essential Skills for Retail Sales Associates (2026)
The 15 retail skills every sales associate needs in 2026, from customer-first soft skills to POS, clienteling, and AI tools, plus how to hire for them.
By Leigh Sevin
In-Store Experience
What Makes a Great Shopping Experience? 10 Ways to Improve Yours
What makes a great shopping experience? Learn 10 proven ways to improve your retail customer experience in-store and online, with real examples and actionable tips.
By Leigh Sevin
In-Store Experience
Modern Store Formats & How To Choose The Right One
Learn about the different types of modern physical store formats and know which format works best for your retail business.
By Leigh Sevin
In-Store Experience
How Retailers Can Improve Email Capture Rates
Recent insights on how stores are capturing important client data and some best practices to improve the process.
By Casey Drake
In-Store Experience
An Interview with John Liebler, Vice President of Retail & Store Operations for Shinola
Training, technology, and how to win in retail. The inside perspective from an industry veteran.
By Dorea Novaez
In-Store Experience
From Digital to Physical: Opening Your First Store
What is the future of brick-and-mortar retail in a world of direct to consumer and digitally native brands?
By Dorea Novaez
In-Store Experience
5 Things You Must Do Before Opening Your First Pop-Up
There are a huge range of goals in a pop-up and few correct answers. Choosing which goals to focus on is largely up to you.
By Leigh Sevin