All Articles
All articles from the Endear Blog
Clienteling
Black Friday Clienteling Checklist: 10 Essential Tips to Prepare for BFCM 2025
Get ready for Black Friday with our 10-step clienteling checklist to help you crush the holiday season.
By Philip Marshall
Retail AI
The Best AI Tools for Retailers in 2026 (By Use Case)
Looking for the best AI tools for retail? We cover 12 platforms for clienteling, inventory, pricing, and more, so you can find what actually moves revenue.
By Kara Zawacki
Appointments
Winning the Retail Holiday Season Part One: The Director of Retail
Discover strategies Retail Directors need to win the holiday season. Boost sales, empower associates, delight customers, and track ROI with ease.
By Robert Woo
Retail AI
Will AI Take Your Retail Job? What Actually Changes for Store Teams
From sales associates to retail leaders, discover how AI is changing how we work by eliminating busywork and boosting efficiency.
By Robert Woo
Success Stories
How UNTUCKit Boosted Conversions and Reduced Missed Chats with Endear SalesChat
Discover how UNTUCKit used Endear SalesChat to boost conversion rates from 25% to 32%, cut missed chats by more than half, and deliver seamless omnichannel customer experiences.
By Kara Zawacki
Retail AI
Customers Are Having AI Shop for Them. Is Your Brand Ready?
Learn how to thrive when AI agents shop for your customers. Discover tactics to stay discoverable and create personalized human experiences that no algorithm can replicate.
By Robert Woo
Retail AI
Generative AI for Retail Marketing: Your Complete Playbook
From Copy to Visuals: How Retailers Are Using AI to Scale Content, Boost Creativity and Drive Results
By Kara Zawacki
Retail AI
The Role of AI in Creating Personalized Shopping Experiences
Unlock the power of AI personalization in retailing. Explore practical uses like modern clienteling, hyperpersonalized marketing and smart product recommendations.
By Kara Zawacki
Retail AI
How AI Empowers Store Associates (Instead of Replacing Them)
See how AI for store associates acts as a co-pilot, automating mundane tasks so your team can focus on clienteling and exceptional customer experiences.
By Kara Zawacki
Retail AI
AI Visual Search in Retail: How It Works and Why It Matters in 2026
Make every image shoppable. Implement AI Visual Search to enhance product discovery, create a seamless user journey and gain a key competitive edge.
By Kara Zawacki
Retail AI
The Ultimate Guide to Implementing AI For Retail Directors
Check out our comprehensive implementation guide for retail leaders ready to transform their retail sales, marketing and operations with generative AI
By Kara Zawacki
Retail AI
10 Retail CRM Best Practices for 2026 That Actually Drive Loyalty
Learn 8 proven retail CRM best practices that go beyond basic data entry. From smart segmentation to AI-powered personalization, discover how to build lasting customer relationships.
By Robert Woo
Retail AI
AI vs. Business Intelligence (BI) in Retail: What’s the Difference?
Discover how AI and BI differ in retail, their unique benefits, and how combining both technologies drives better decisions and growth.
By Kara Zawacki
Retail CRM
What is a Retail CRM?
Discover what makes a retail CRM different from traditional CRMs and why it's essential for modern retail success. Learn key features, best practices, and examples to help you choose the right solution for your brand.
By Robert Woo
Retail AI
AI in Retail: 12 Real-World Examples & Success Stories (2026)
12 real-world examples of AI in retail in 2026, from Amazon and Walmart to agentic commerce and AI associate copilots, with the stats and success stories behind them.
By Kara Zawacki
Omnichannel Retail
How to Measure Store Associate Performance Metrics in Omnichannel Retail
Struggling to measure retail store performance? Learn to accurately track omnichannel sales, attribute value & evaluate associate KPIs.
By Kara Zawacki
Retail CRM
How to Keep Customer Engagement High for Years (and Years!)
Discover proven strategies to maintain customer engagement and loyalty for the long term.
By Robert Woo
Endear Updates
Introducing Endear Notetaker: Your AI Companion in Retail Clienteling
Endear is launching AI Notetaker to help store teams capture and organize customer insights.
By Jinesh Shah
Retail Sales & Marketing
Endear’s WhatsApp Integration Is Now in Early Access
Endear is bringing WhatsApp for Business messaging to its CRM platform. Sign up to get early access.
By Jinesh Shah
In-Store Experience
How Retail Leaders Can Build a Data-Driven Culture That Actually Works
Struggling with data analytics in retail? Learn why culture is the #1 barrier & get a leader's guide to building a team that uses data to drive profit.
By Kara Zawacki
Endear Updates
9 AI Clienteling Features That Save Your Team Hours
Discover Endear's complete suite of AI-powered features designed to streamline clienteling and empower your retail team.
By Robert Woo
Retail Sales & Marketing
New Rules for WhatsApp Messaging in 2025: What Retailers Need to Know
Meta now allows brands to send proactive messages on WhatsApp, but only with pre-approved templates. Learn what’s changed, how to stay compliant, and how Endear makes it easy.
By Kara Zawacki
Retail Sales & Marketing
Is WhatsApp GDPR Compliant for UK Retailers? Why It's Time to Switch to WhatsApp for Business
Your store teams love WhatsApp; GDPR does not. If you're still using personal WhatsApp for store outreach, discover why UK retailers need WhatsApp for Business to stay GDPR compliant, scale customer messaging, and protect their brand.
By Kara Zawacki
Retail Sales & Marketing
The Complete 2026 SMS Marketing Guide for Retailers
Everything retail brands need to run SMS marketing that actually drives revenue. Compliance, segmentation, automation, timing, and real examples for 2026.
By Kara Zawacki