All Articles
All articles from the Endear Blog
In-Store Experience
Retail Customer Service Training: 15 Ideas, Exercises & a Program Framework
Build a retail customer service training program that sticks. 15 proven ideas, exercises & a skills framework used by Zappos, Bombas, Warby Parker & more.
By Leigh Sevin
Omnichannel Retail
How to Build an Omnichannel Strategy for Retail
Discover key questions and best practices that will help you get started with an omnichannel strategy.
By Dorea Novaez
In-Store Experience
Your Guide to Retail Training to Improve Sales, Customer Service, and Employee Success
Discover the importance of retail sales training and how training your retail team can improve your sales, service, and customer success.
By Leigh Sevin
Clienteling
Customer Loyalty Programs in Retail: The Complete Guide
Everything you need to know about customer loyalty programs in retail: types, examples from top brands, how to build one, and why adding a human layer is what makes them stick.
By Leigh Sevin
Omnichannel Retail
What is Omnichannel Retail and Why is it Important?
Learn about the latest omnichannel retail trends and how it can help your business deliver seamless customer experience across all of your channels.
By Dorea Novaez
Clienteling
How to build customer loyalty in retail
Learn to retain customers and build customer loyalty whether your retail business is online, in-store, or both.
By Leigh Sevin
In-Store Experience
Examples of Good Customer Service in Retail (and How to Deliver It in Your Stores)
Make sure you're providing the best experience by following these examples of good customer service in retail.
By Leigh Sevin
Retail CRM
Predictions for the Future of Retail as Forecasted by the Founders of Endear
Learn what trends the founders of retail CRM platform Endear predict will matter most for the industry.
By Leigh Sevin
In-Store Experience
15 Essential Skills for Retail Sales Associates (2026)
The 15 retail skills every sales associate needs in 2026, from customer-first soft skills to POS, clienteling, and AI tools, plus how to hire for them.
By Leigh Sevin
Shopify
5 Best Shopify POS Apps for Retail Brands
A list of the best Shopify Apps to pair with both your Shopify POS and eCommerce store to properly scale your in-person selling initiatives.
By Casey Drake
In-Store Experience
What Makes a Great Shopping Experience? 10 Ways to Improve Yours
What makes a great shopping experience? Learn 10 proven ways to improve your retail customer experience in-store and online, with real examples and actionable tips.
By Leigh Sevin
Omnichannel Retail
Showrooming vs Webrooming: What Retailers Need to Know
Read this in-depth breakdown of showrooming vs webrooming and how these two different customer journeys help retail brands grow.
By Casey Drake
Shopify
The Best Shopify Stores That Engage Customers Online and In-Store: 13 Brands to Learn From
Discover 13 remarkable e-commerce businesses using Shopify to expand their online businesses to physical retail, and learn the advantages of their decision.
By Leigh Sevin
Clienteling
12 Customer Retention Strategies for Retail That Actually Work
Stop losing shoppers after their first visit. These 12 retail customer retention strategies cover personalization, associate outreach, loyalty, measurement, and more.
By Leigh Sevin
Shopify
How to Enable Curbside Pickup with Shopify (and Who Already Has)
Learn about the benefits of curbside pick-up and how to offer the service at your retail store
By Leigh Sevin
Success Stories
KOIO Case Study: How a DTC Sneaker Brand Used Clienteling to Fill Its Stores for a Product Launch
Sneaker brand, Koio, upped their retail marketing game for a new product launch by leveraging Endear to invite local customers to shop in-store.
By Dorea Novaez
In-Store Experience
Modern Retail Store Formats & How to Choose the Right One
Learn about the different types of modern physical store formats and know which format works best for your retail business.
By Leigh Sevin
In-Store Experience
Retail Email Capture: How to Improve Your In-Store Capture Rates
Recent insights on how stores are capturing important client data and some best practices to improve the process.
By Casey Drake
In-Store Experience
An Interview with John Liebler, Vice President of Retail & Store Operations for Shinola
Training, technology, and how to win in retail. The inside perspective from an industry veteran.
By Dorea Novaez
Endear Updates
Our Trip to Shopify Unite
A recap of the 2019 Shopify Unite Conference from our co-founder, Leigh Sevin.
By Leigh Sevin
Clienteling
What is Modern Retailing? And Why It's Your Biggest Opportunity
How the most successful modern retailers are gathering insights and using them to their advantage.
By Dorea Novaez
In-Store Experience
From Digital to Physical: A Guide to Opening Your First Retail Store
What is the future of brick-and-mortar retail in a world of direct to consumer and digitally native brands?
By Dorea Novaez
Retail Sales & Marketing
How to Use SMS Marketing to Increase Foot Traffic at Your Stores
Learn how to turn your retail shoppers into repeat customers and score more business opportunities through SMS marketing.
By Leigh Sevin
Clienteling
3 Clienteling Examples With Valuable Takeaways You Need to Know
We’ve outlined key clienteling examples of companies that highlight the power of personalization. Each can teach us a thing or two about forming relationships with customers online and offline.
By Leigh Sevin