Retail Strategy
Need fresh ideas for customer service training and building brand loyalty among customers? Read our articles for best practices for your retail strategy.
Retail Strategy
Why Your Store Associates Should Be on Live Chat this Holiday Season
Learn how putting your store associates on live chat can help you manage the holiday rush, keep things personal, and boost sales at the busiest time of year.
By Philip Marshall
Retail Strategy
From Inflation to Recession: Why Customer Loyalty Matters More Than Ever in Retail
High inflation rates can make it hard for retail brands to survive, but increasing customer loyalty can help. Learn how to prioritize customer experience, enhance communication channels, and act on customer feedback to expand loyalty and weather the storm.
By Robert Woo
Retail Strategy
Elevate Your Jewelry Sales Strategy Amidst Economic Uncertainty
Discover 4 examples of how personalized clienteling, CRM-driven promotions, and SMS campaigns can drive jewelry sales even during economic downturns.
By Robert Woo
Retail Strategy
How to Master Accurate Sales Attribution in the Omnichannel Era
Explore how leveraging advanced CRM solutions like Endear transforms your retail strategy, tracking customer touch-points across online and in-store interactions. Navigate the complexities of omnichannel retail with insights on accurate sales attribution.
By Robert Woo
Retail Strategy
Spring into Success: Strategic Retail Promotions for a Blooming Business
Explore 6 effective ideas, from spring cleaning sales to Mother's Day guides, to boost engagement and maximize sales in the upcoming season.
By Robert Woo
Retail Strategy
The Importance of Store Associates in the Retail Tech Revolution
The most important piece of bringing more tech advancements into retail is the store teams at the center of it all.
By Casey Drake
Retail Strategy
Leveraging Store Associates to Personalize Your Email Marketing
Personalizing your outreach. How exactly do you accomplish this? How much will it cost you? And what resonates with consumers?
By Dorea Novaez
Retail Strategy
How to build customer relationships in retail
Learn how retail store associates can move beyond first impressions, strengthen customer relationships, and boost brand loyalty to improve sales through clienteling.
By Leigh Sevin
Retail Strategy