Retail Strategy
Need fresh ideas for customer service training and building brand loyalty among customers? Read our articles for best practices for your retail strategy.
Retail Strategy
How (and how much) should you pay your retail team?
With all the changes in retail, it's time to also reconsider retail worker compensation. As this role evolves to include more responsibility, we've broken down some new approaches to payment and rewards.
By Leigh Sevin
Retail Strategy
5 Ways to Win Returns Season (With Clienteling)
Returns are costly and complex, but clienteling can help you prevent them, convert them to exchanges, and build customer loyalty that lasts well beyond January.
By Leigh Sevin
Retail Strategy
What Is Phygital Retail and Why It Matters [+ 3 Examples]
Learn the meaning and importance of phygital retail and where it fits into the broader world of omnichannel shopping.
By Dorea Novaez
Retail Strategy
The ABC's of DTC (in Order of Relevance)
Every acronym you've ever encountered related to retail & the rise of DTC
By Leigh Sevin
Retail Strategy
How These 5 Brands are Booking More Appointments and Growing Their ROI
Whether you host them in-store or online, count on appointments to capture online visitors and convert them into loyal customers.
By Leigh Sevin
Retail Strategy
The Omnichannel Associate: Your Guide to Retail's Most Important New Role
A new role in retail has emerged to help bridge the gap between digital and in-store customer experience. Learn how an omnichannel associate will bring your retail business to a new level of success.
By Leigh Sevin
Retail Strategy
The Retailer's Guide to Winning Back Lost Customers
Key points and areas to focus on for re-engaging lapsed customers.
By Dorea Novaez
Retail Strategy
What is Customerization? Definition and 5 Examples
Learn what customerization is and how leading retailers are delivering tailored experiences and products to their customers, no matter where they are.
By Leigh Sevin
Retail Strategy
6 Sales Promotions Examples in Retail to Generate More Revenue
While customers will always be grateful for a sales promotion, aligning your strategy with your goals will ensure you’re as happy as they are.
By Leigh Sevin
Retail Strategy
BOPIS in retail and how to effectively offer it
Learn why BOPIS is an important offering in today's modern shopping experience.
By Leigh Sevin
Retail Strategy
5 customer relationship management examples you can use right now
We’ve collected inspiring customer relationship management examples of retailers who have mastered the art of building customer relationships. Here are a few ideas on how to build shopper trust and loyalty and how to manage customer relationships beyond using a CRM tool.
By Leigh Sevin
Retail Strategy
10 Best Customer Loyalty Program Software Tools of 2020
Picking the right technology platform is a critical step in running a successful customer loyalty program. Find which platform is right for your team from our top picks.
By Leigh Sevin
Retail Strategy
Everything You Need to Know About Remote Selling in Retail
Engage your customers and sell more, whether they’re in your store or not.
By Dorea Novaez
Retail Strategy
Brand Loyalty Examples in Retail
Learn how to build a brand loyalty program that helps you retain customers for the long-term.
By Leigh Sevin
Retail Strategy
Inspiring Retail Customer Service in the Age of the Mobile Shopper
This guide to retail customer service will give you the tools, mindset, and tactics your retail brand needs to stay competitive – no matter where your customers need your help.
By Leigh Sevin
Retail Strategy
Your Guide to Retail Customer Experience and How to Improve Your Strategy
Cut through the noise and drive meaningful engagement with your target customers.
By Dorea Novaez
Retail Strategy
15 Customer Service Training Ideas and Exercises for Retail
To help you empower your customer service team, we’ve collected customer service training ideas from retail companies that put customer happiness at the center of everything they do.
By Leigh Sevin
Retail Strategy
How to Build an Omnichannel Strategy for Retail
Discover key questions and best practices that will help you get started with an omnichannel strategy.
By Dorea Novaez
Retail Strategy
Your Guide to Retail Training to Improve Sales, Customer Service, and Employee Success
Discover the importance of retail sales training and how training your retail team can improve your sales, service, and customer success.
By Leigh Sevin
Retail Strategy
The Best Customer Loyalty Programs in Retail and 5 Ways to Start Your Own
Learn how top retailers like Starbucks and Sephora count on their loyalty programs to drive retention so you can, too.
By Leigh Sevin
Retail Strategy
What is Omnichannel Retail and Why is it Important?
Learn about the latest omnichannel retail trends and how it can help your business deliver seamless customer experience across all of your channels.
By Dorea Novaez
Retail Strategy
How to build customer loyalty in retail
Learn to retain customers and build customer loyalty whether your retail business is online, in-store, or both.
By Leigh Sevin
Retail Strategy
Examples of Good Customer Service in Retail
Make sure you're providing the best experience by following these examples of good customer service in retail.
By Leigh Sevin
Retail Strategy
7 Essential Retail Skills of Top Sales Associates
Let’s talk about the retailing skills that help sales associates boost revenue, create loyal customers, and grow their retail business.
By Leigh Sevin