Retail Strategy
Need fresh ideas for customer service training and building brand loyalty among customers? Read our articles for best practices for your retail strategy.
Retail Strategy
6 Ways to Improve Your Shopping Experience (+ 3 Examples)
Discover why today’s shopping experience is critical to your long-term success and how to improve your experience for customers.
By Leigh Sevin
Retail Strategy
Showrooming vs webrooming and how they help retail brands grow
Read this in-depth breakdown of showrooming vs webrooming and how these two different customer journeys help retail brands grow.
By Casey Drake
Retail Strategy
How to retain customers in retail with 8 examples
New customers are exciting, but old customers can bring your business more value. Use these powerful customer retention strategies to keep your customers close—and happy.
By Leigh Sevin
Retail Strategy
How to Enable Curbside Pick-Up with Shopify (and Who Already Is)
Learn about the benefits of curbside pick-up and how to offer the service at your retail store
By Leigh Sevin
Retail Strategy
The Importance of Store Associates in the Retail Tech Revolution
The most important piece of bringing more tech advancements into retail is the store teams at the center of it all.
By Casey Drake
Retail Strategy
Modern Store Formats & How To Choose The Right One
Learn about the different types of modern physical store formats and know which format works best for your retail business.
By Leigh Sevin
Retail Strategy
Personalized Messaging: The Power of Thank You
Learn about personalized messaging strategy and how the expression of gratitude can create measurable results in retail clienteling.
By Dorea Novaez
Retail Strategy
Leveraging Store Associates to Personalize Your Email Marketing
Personalizing your outreach. How exactly do you accomplish this? How much will it cost you? And what resonates with consumers?
By Dorea Novaez
Retail Strategy
How Retailers Can Improve Email Capture Rates
Recent insights on how stores are capturing important client data and some best practices to improve the process.
By Casey Drake
Retail Strategy
An Interview with John Liebler, Vice President of Retail & Store Operations for Shinola
Training, technology, and how to win in retail. The inside perspective from an industry veteran.
By Dorea Novaez
Retail Strategy
What is Modern Retailing? And Why It's Your Biggest Opportunity
How the most successful modern retailers are gathering insights and using them to their advantage.
By Dorea Novaez
Retail Strategy
From Digital to Physical: Opening Your First Store
What is the future of brick-and-mortar retail in a world of direct to consumer and digitally native brands?
By Dorea Novaez
Retail Strategy
How to Use SMS Marketing to Increase Foot Traffic at Your Stores
Learn how to turn your retail shoppers into repeat customers and score more business opportunities through SMS marketing.
By Leigh Sevin
Retail Strategy
How to build customer relationships in retail
Learn how retail store associates can move beyond first impressions, strengthen customer relationships, and boost brand loyalty to improve sales through clienteling.
By Leigh Sevin
Retail Strategy
5 Things You Must Do Before Opening Your First Pop-Up
There are a huge range of goals in a pop-up and few correct answers. Choosing which goals to focus on is largely up to you.
By Leigh Sevin
Retail Strategy
What Makes a Great Pop-Up Store?
People tell their friends just to prove they’re in the know. Instagrammers hit the share button as soon as they see it. That pop-up – the one with the buzz.
By Leigh Sevin
Retail Strategy
3 Ways to Dominate the Most Important Shopping Season
The holiday season is the most important of the year. Let's see how we can combine CRM data and clienteling to maximize sales.
By Robert Woo
Retail Strategy
Let’s Talk About Millennial Spending Power
Keep reading to better understand the generational cohort with which marketers and retailers are obsessed.
By Dorea Novaez
Retail Strategy
Why eCommerce Needs Salespeople
As consumers migrate online, don't be surprised if sales associates follow. Digital merchandise won't sell itself.
By Leigh Sevin
Retail Strategy