Endear vs NewStore
Endear is a retail CRM built to make clienteling a breeze. Less manual effort, more sales for your store.
About Each Platform
Endear
A retail CRM for store teams to build stronger customer relationships. Endear combines automation and human touch to make clienteling possible at large scale.
NewStore
An omnichannel POS with order and inventory management capabilities. While it offers basic clienteling features, it lacks the robust relationship-building tools of a true CRM.
Why choose Endear over NewStore?
See why Endear's automated campaigns, advanced segmentation, and CRM features make it the #1 clienteling solution.
Features |
Endear |
NewStore |
|---|---|---|
14-day free trial | ✓ | X |
No commitment pilot | ✓ | X |
Pre-built, one-click integrations | ✓ | ✓ |
Shopify Plus Certified | ✓ | X |
CRM | ✓ | X |
1-to-1 messaging | SMS, email, & WhatsApp | Only supports SMS |
Customer profiles | ✓ | ✓ |
Advanced audience segmentation & filters | ✓ | X |
Shoppable product lookbooks | ✓ | X |
Automated, triggered campaigns | ✓ | X |
Reporting & BI | ✓ | ✓ |
Appointments | ✓ | X |
Live chat | ✓ | X |
POS solutions | X | ✓ |
Order and inventory management solutions | X | ✓ |
Endear has been a huge upgrade to our clienteling and customer outreach process at our store locations. The platform is so easy to use and makes customer outreach seamless, especially with the integrations and seeing everything in one place.
Jess D.
Store Operations Manager @ Clare V.
Endear has allowed us to connect with customers on a more personal level across retail and online. The ability to directly communicate through a customer's preferred channel is pivotal to a great customer experience. The app is easy to use and quick to onboard. Also can not beat their prompt customer support replies.
Ryan L.
Director of Technology @ Gorjana
Endear has been a great way for us to connect to our clients outside of the retail store, and give them an elevated, personalized service experience.
Christina W.
Store Manager @ Alo Yoga
Need more than basic clienteling features?
Clienteling should be a priority, not an afterthought. See how Endear's purpose-built CRM delivers the complete solution your team needs to build stronger customer relationships.
Endear vs NewStore FAQs
What is the main difference between Endear and NewStore?
What is the main difference between Endear and NewStore?
The main difference between Endear and NewStore is their core focus. Endear is a retail CRM focused on clienteling and customer relationships, while NewStore is a mobile POS system with order management capabilities. While NewStore offers basic clienteling features as part of its operational platform, they lack the depth and relationship-building capabilities of Endear's purpose-built retail CRM.
How do Endear and NewStore compare on price?
How do Endear and NewStore compare on price?
As Endear and NewStore offer fundamentally different solutions, direct price comparisons aren't straightforward. However, Endear offers flexible options including a 14-day free trial and pilot programs to verify ROI before committing — options NewStore doesn't provide.
On average, our customers see an ROI of 136x their subscription cost, making Endear a smart investment for retail brands focused on growing sales through clienteling.
Is NewStore's clienteling solution enough for my retail business?
Is NewStore's clienteling solution enough for my retail business?
NewStore's basic clienteling features provide some value, but they are too limited to drive meaningful business results. Endear was built as a complete clienteling solution that helps your store teams actually use it day-to-day. Our customers see higher adoption rates, more consistent customer engagement, and tangible results — including an average 72% increase in AOV and 55% increase in purchase frequency.
Who is Endear for?
Who is Endear for?
Endear works best for mid-size to enterprise level retail brands in fashion, beauty, jewelry, home goods, and more. If your goal is to drive foot traffic, build relationships, and encourage repeat purchases, then Endear is for you.
You can check out some of our current customers here!
Is NewStore a CRM?
Is NewStore a CRM?
No, NewStore is not a CRM. It's a mobile POS and order management system with some basic clienteling features built in. Endear combines clienteling with true CRM features, including automation, segmentation, and detailed reporting - helping your teams work smarter and scale their clienteling with less manual effort.
Can Endear and NewStore work together?
Can Endear and NewStore work together?
Yes! Many brands use both platforms together to create a complete retail technology stack. NewStore can handle your POS and order management needs while Endear provides robust clienteling capabilities. The two platforms complement each other perfectly.
Does Endear integrate with NewStore?
Does Endear integrate with NewStore?
Yes! Endear has a direct integration with NewStore, allowing all your customer data, order history, and product information to sync seamlessly between platforms. This integration ensures your store teams always have the most up-to-date information to provide personalized clienteling.
Can we try Endear before committing?
Can we try Endear before committing?
Absolutely! Endear offers a 14-day free trial and custom pilot programs designed to demonstrate value for your business before committing. We're confident you'll see the difference a true clienteling solution makes.
For next steps, book a demo with our team or get started on your own.
Success Stories
How GANNI Increases Average Order Value by 28% with Endear
Discover how GANNI, the Scandi-cool fashion brand, increased its Average Order Value by 28% with Endear's CRM tool. Read insights from Sophia Wood, Global Retail Excellence Manager at GANNI, on their success and strategies for customer engagement and outreach.
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