Capture your website's window shoppers with live chat built for retail
Give your sales team the tools to engage online shoppers in real time to drive sales, not support tickets. With built-in live chat, you can turn browsing into buying - right from your site.
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Identify and engage high-intent shoppers when it matters most
SalesChat brings your in-store expertise online, giving your sales associates the ability to connect with ecommerce shoppers the moment they’re ready to buy.
Integrated directly into Endear’s CRM and messaging platform, SalesChat empowers your team to deliver high-touch, personalized service that converts.
While most live chat tools are designed for support teams, SalesChat is purpose-built for sales and clienteling — making it the ideal solution for brands that value service-driven selling.
Boost ecommerce conversion rates with proactive, personalized outreach
Reduce abandoned carts by answering last-minute questions in real time
Equip sales teams with the data they need to sell, not just support
While most live chat tools are designed for support teams, SalesChat is purpose-built for sales and clienteling
Engage Customers in Real Time
Capture high-intent traffic with live conversations that happen while customers are actively browsing or checking out.
Route Chats to the Right Team
Automatically assign chats based on product type, location, or team availability so the right associate always picks up the conversation.
Recommend Products Inside Chat
Guide purchase decisions and upsell & cross-sell with ease by sharing curated product suggestions directly within the chat interface.
Track Revenue from Every Conversation
Every SalesChat interaction is fully tracked, so you can measure the impact of conversations on sales and optimize your staffing and merchandising strategy accordingly.
Get the Full CRM-Powered Picture
SalesChat lives inside Endear’s Unified Inbox, giving your team access to customer profiles, order history, and past messages without switching tools.
Support Customers at Shopify Checkout
Engage customers during one of the most crucial conversion points (at checkout) with support for Shopify-powered ecommerce experiences.
SalesChat vs. Customer Support Chat
And why you should be using both.
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Explore how Endear's live chat experience lets you delivers real-time assistance to drive customer engagement so you can choose the best new live chat for your retail business.
Join the modern brands doing more for their customers with Endear
SalesChat FAQs
What is a sales live chat?
What is a sales live chat?
A sales live chat a real-time communication tool that allows customers to engage with your product experts instantly. It's built to drive sales and increase cart size, not support tickets. It's also a convenient way for customers to get additional product information, ask questions, and receive assistance during their online shopping journey.
What is virtual shopping?
What is virtual shopping?
Virtual shopping is an online retail experience that connects shoppers with product experts through channels like live chat. It allows customers to get personalized recommendations, explore pictures of products up close, and be more confident purchasing items from the comfort of their homes.
How would a customer initiate a SalesChat session?
How would a customer initiate a SalesChat session?
Once SalesChat is installed, customers can easily start a virtual shopping session by visiting a brand's ecommerce site and clicking on the "Chat with us" button. It's really that simple!
How can I share product images with customers during a SalesChat session?
How can I share product images with customers during a SalesChat session?
Just like when sending emails or texts with Endear, SalesChat lets you drag and drop images from your inventory or pull in saved files to include in messages. No more hunting for computer files; if it's in Endear, it's available to share.