Scale Quality Conversations Carefully Considered

Connecting product, people, and purpose through store-level conversations with Endear's CRM and Clienteling solutions.

Built on the idea that the retail sales experience should reflect the brand and the people, Endear CRM and Clienteling enables KOTN to connect purposely and authentically with shoppers.

  • SMS and email campaigns from Endear icon

    Power to personalise with the guardrails to protect KOTN's brand.

    Utilize valuable data for a personalised selling approach beyond the checkout while still honouring the people who make KOTN's products and the places they’re made by using repeatable customer journeys.

  • CRM for retail icon

    Turn long days and late nights into reasons to visit again.

    Remind KOTN shoppers that looking good in your latest styles doesn't mean ignoring the impact on people or the planet.

  • Endear as a wholesale CRM solution icon

    Celebrate the Power of Local Connection

    Invite your online shoppers to experience the full KOTN story by identifying online shoppers that have never visited a store and creating an IRL connection.

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Turning timeless designs into timeless connections

Clienteling makes it easy to deliver personalised interactions and specialized offers both 1:1 and at scale. Creating a consistently exceptional shopping experience builds trust and recognition, driving lasting relationships.

Customer relationship management for retail from Endear.

Bring together considered design, relentless quality, honest value, and positive impact with the power of connection to enhance the KOTN experience and store sales.

  • Give VIPs a VIP experience

  • Turn marketing promo into 2-way conversations

  • Invite online shoppers to a local store event

  • Create 1:1 opportunities

  • Get to that 2nd purchase faster

  • Recommend products for that special moments

  • Personalise a thank you note

  • Let lapsed customers know you miss them

  • Get abandoned carts over the finish line

A selling experience as unique and impactful as they people and places they come from

24%

Faster repeat purchases when contacted through Endear

19%

Increase in that second order's average value compared to second purchase AOV without Endear

107x

ROI on monthly cost of Endear

"Endear enables us to deliver a more unique and human-centric customer experience. It feels more authentic, more refined. We've observed a meaningful impact on both loyalty and engagement as a result. Among the customers who have received clienteling through Endear, a higher percentage have transitioned into repeat, omnichannel, high-value shoppers.”

Amelia Meadowcroft, Sr. Director, Customer Strategy at Reformation

Create a sales experience that can honour the people and the places that are KOTN.

Get a personalised walkthrough of the platform and learn how we can boost your revenue and engagement with Endear.

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