Scale Quality Conversations Carefully Considered
Connecting product, people, and purpose through store-level conversations with Endear's CRM and Clienteling solutions.
Built on the idea that the retail sales experience should reflect the brand and the people, Endear CRM and Clienteling enables KOTN to connect purposely and authentically with shoppers.
Power to personalise with the guardrails to protect KOTN's brand.
Use valuable data to create personalised, repeatable customer journeys that extend beyond checkout, while still honouring the people and places behind KOTN’s products.
Turn long days and late nights into reasons to visit again.
Remind KOTN shoppers that looking good in your latest styles doesn't mean ignoring the impact on people or the planet.
Celebrate the Power of Local Connection
Invite your online shoppers to experience the full KOTN story by identifying online shoppers that have never visited a store and creating an IRL connection.
Turning timeless designs into timeless connections
Clienteling makes it easy to deliver personalised interactions and specialized offers both 1:1 and at scale. Creating a consistently exceptional shopping experience builds trust and recognition, driving lasting relationships.
Bring together considered design, relentless quality, honest value, and positive impact with the power of connection to enhance the KOTN experience and store sales.
Give loyal shoppers a VIP experience
Turn marketing promo into 2-way conversations
Invite online shoppers to a local store event
Create 1:1 opportunities
Get to that 2nd purchase faster
Recommend products for that special moments
Personalise a thank you note
Let lapsed customers know you miss them
Get abandoned carts over the finish line
A selling experience as unique and impactful as they people and places they come from
24%
Faster repeat purchases when contacted through Endear
19%
Increase in that second order's average value compared to second purchase AOV without Endear
107x
ROI on monthly cost of Endear
"Endear enables us to deliver a more unique and human-centric customer experience. It feels more authentic, more refined. We've observed a meaningful impact on both loyalty and engagement as a result. Among the customers who have received clienteling through Endear, a higher percentage have transitioned into repeat, omnichannel, high-value shoppers.”
Amelia Meadowcroft, Sr. Director, Customer Strategy at Reformation
Create a sales experience that can honour the people and the places that are KOTN.
Get a personalised walkthrough of the platform and learn how we can boost your revenue and engagement with Endear.