Endear vs Klaviyo
Endear helps retail stores drive foot traffic through personalized clienteling. Say goodbye to mass marketing and hello to genuine connections.
About Each Platform
Endear
A retail CRM for store teams to build meaningful customer relationships and drive foot traffic. Combines automation and human touch to make clienteling possible at scale.
Klaviyo
An all-in-one marketing platform for executing consistent campaigns across digital channels. Built for marketers to segment their audience, automate workflows, and deliver relevant content.
How are Endear and Klaviyo different?
Klaviyo focuses on brand-wide digital marketing, while Endear empowers store teams to build relationships that drive foot traffic. See how they compare below:
Category |
Endear |
Klaviyo |
|---|---|---|
Main Purpose | Drive in-store foot traffic with clienteling | Drive online sales with marketing campaigns |
Who's It For | Omnichannel retail brands with physical stores | E-commerce and DTC brands |
Users | Store managers, retail associates, and clienteling specialists | Marketing teams, digital marketers, and e-commerce managers |
Scope | Building strong customer relationships at the store level | Driving sales and customer relationships at the brand level |
Pricing | Out-of-the-box and custom plans based on business needs | Costs scale based on subscriber count and message volume |
Data Syncing | Real-time data synchronization | Data syncs hourly |
Channels | Email, SMS, WhatsApp, live chat, and in-store interactions | Email, SMS, mobile push, and on-site messaging |
Key Metrics | Reply rates, conversion rates, AOV, LTV | Open rates, click-through rates, and conversion rates |
Automations | Automated clienteling campaigns that appear 1-to-1 | Complex automated flows based on customer segments and actions |
Analytics | Analyze performance by campaign and sales associate | Analyze campaign performance across channels |
Personalization | Human-touch and segment-based personalization | Segment-based personalization |
Customer Outreach | 1-to-1 associate outreach and automated campaigns | Broad campaign-based outreach from the brand |
Endear has been a great way for us to connect to our clients outside of the retail store, and give them an elevated, personalized service experience.
Christina W.
Store Manager @ Alo Yoga
[Endear] enables us to deliver a more unique and human-centric customer experience. We've observed a meaningful impact on both loyalty and engagement as a result. Among the customers who have received clienteling through Endear, a higher percentage have transitioned into repeat, omnichannel, high-value shoppers.
Amelia Meadowcroft
Sr. Director, Customer Strategy @ Reformation
The best sales enablement tool on the market - a must have for clothing retailers. Endear helped us build customer relationships, increase retention, and increase our AOV with custom lookbooks. Endear’s customer service is incredible - they made setup a breeze and continue to help us optimize our use of the app as needed.
Lauren R.
Director of Marketing @ Jarbo
Compare Conversion Rates
Across industries, Endear's clienteling approach delivered conversion rates up to 40x higher than Klaviyo during BFCM 2024.
Drive more foot traffic with Endear
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Endear vs Klaviyo FAQs
Case Studies
Why Reformation Continues to Choose Endear to Boost Omnichannel Customer Engagement
Discover how sustainable fashion retailer, Reformation, increases customer retention and loyalty across 50+ stores with just one platform. See how they utilize personalized messaging and appointment scheduling to transform casual shoppers into high-value, repeat customers.
Modern Retail
The most comprehensive definition of Clienteling
Clienteling has always been an important part of good retail strategy, but with current economic volatility, it has taken on new meaning in today's omnichannel world.
