Endear vs Klaviyo
Endear helps retail stores drive foot traffic through personalized clienteling. Say goodbye to mass marketing and hello to genuine connections.
About Each Platform
Endear
A retail CRM for store teams to build meaningful customer relationships and drive foot traffic. Combines automation and human touch to make clienteling possible at scale.
Klaviyo
An all-in-one marketing platform for executing consistent campaigns across digital channels. Built for marketers to segment their audience, automate workflows, and deliver relevant content.
How are Endear and Klaviyo different?
Klaviyo focuses on brand-wide digital marketing, while Endear empowers store teams to build relationships that drive foot traffic. See how they compare below:
Category |
Endear |
Klaviyo |
|---|---|---|
Main Purpose | Drive in-store foot traffic with clienteling | Drive online sales with marketing campaigns |
Who's It For | Omnichannel retail brands with physical stores | E-commerce and DTC brands |
Users | Store managers, retail associates, and clienteling specialists | Marketing teams, digital marketers, and e-commerce managers |
Scope | Building strong customer relationships at the store level | Driving sales and customer relationships at the brand level |
Pricing | Out-of-the-box and custom plans based on business needs | Costs scale based on subscriber count and message volume |
Data Syncing | Real-time data synchronization | Data syncs hourly |
Channels | Email, SMS, WhatsApp, live chat, and in-store interactions | Email, SMS, mobile push, and on-site messaging |
Key Metrics | Reply rates, conversion rates, AOV, LTV | Open rates, click-through rates, and conversion rates |
Automations | Automated clienteling campaigns that appear 1-to-1 | Complex automated flows based on customer segments and actions |
Analytics | Analyze performance by campaign and sales associate | Analyze campaign performance across channels |
Personalization | Human-touch and segment-based personalization | Segment-based personalization |
Customer Outreach | 1-to-1 associate outreach and automated campaigns | Broad campaign-based outreach from the brand |
Endear has been a huge upgrade to our clienteling and customer outreach process at our store locations. The platform is so easy to use and makes customer outreach seamless, especially with the integrations and seeing everything in one place. We are loving Endear and seeing impressive results already - there is so much more we plan to do with this awesome platform.
Jessica D.
Store Operations Manager @ Clare V.
[Endear] enables us to deliver a more unique and human-centric customer experience. We've observed a meaningful impact on both loyalty and engagement as a result. Among the customers who have received clienteling through Endear, a higher percentage have transitioned into repeat, omnichannel, high-value shoppers.
Amelia Meadowcroft
Sr. Director, Customer Strategy @ Reformation
The best sales enablement tool on the market - a must have for clothing retailers. Endear helped us build customer relationships, increase retention, and increase our AOV with custom lookbooks. Endear’s customer service is incredible - they made setup a breeze and continue to help us optimize our use of the app as needed.
Lauren R.
Director of Marketing @ Jarbo
Compare Conversion Rates
Across industries, Endear's clienteling approach delivered conversion rates up to 40x higher than Klaviyo during BFCM 2024.
Drive more foot traffic with Endear
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Endear vs Klaviyo FAQs
What is the difference between clienteling and marketing?
What is the difference between clienteling and marketing?
Marketing messages are sent from a brand’s HQ and focus on reaching large audiences. Clienteling, on the other hand, comes from real store associates and sparks personalized conversations with customers.
What is the difference between Endear and Klaviyo?
What is the difference between Endear and Klaviyo?
Klaviyo is a marketing automation platform designed for HQ teams to send mass campaigns. Endear is a Customer Relationship Management (CRM) platform for retail that empowers store associates to send personalized messages and nurture customer relationships.
Can Endear and Klaviyo work together?
Can Endear and Klaviyo work together?
Yes, many brands use both platforms for different purposes. Klaviyo can handle brand-wide marketing campaigns while Endear enables store teams to build personal relationships with customers.
Does Endear integrate with Klaviyo?
Does Endear integrate with Klaviyo?
Yes! Endear integrates directly with Klaviyo, allowing customer data to flow between both platforms.
You can learn more about our integration with Klaviyo on our dedicated page!
What makes Endear's personalization different from Klaviyo's?
What makes Endear's personalization different from Klaviyo's?
Endear's personalization is built around human relationships with specific store associates, while Klaviyo's personalization is focused solely on data segmentation and automation rules.
Is Endear only for luxury retail?
Is Endear only for luxury retail?
No, Endear works for retail businesses of all types that want to strengthen customer relationships through personalized clienteling, from small boutiques to enterprise retail brands.
You can check out some of our current customers here!
Which platform is easier to implement for store teams?
Which platform is easier to implement for store teams?
Endear is designed specifically for store teams with an intuitive interface for retail associates, while Klaviyo is built for marketing professionals and may require more technical expertise.
Success Stories
Why Reformation Continues to Choose Endear to Boost Omnichannel Customer Engagement
Discover how sustainable fashion retailer, Reformation, increases customer retention and loyalty across 50+ stores with just one platform. See how they utilize personalized messaging and appointment scheduling to transform casual shoppers into high-value, repeat customers.
Clienteling
The Ultimate Guide to Clienteling: Definition, Strategies, and Software
Clienteling has always been an important part of good retail strategy, but with current economic volatility, it has taken on new meaning in today's omnichannel world.
