
Endear vs Brauz
Endear is a retail CRM built to make clienteling a breeze. Less manual effort, more sales for your store.
About Each Platform
Endear
A retail CRM for store teams to build stronger customer relationships. Endear combines automation and human touch to make clienteling possible at large scale.
Brauz
An omnichannel platform focused on order management and fulfillment. While it offers basic clienteling features, it lacks the robust relationship-building tools of a true CRM.
Why choose Endear over Brauz?
See why Endear's automated campaigns, advanced segmentation, and CRM features make it the #1 clienteling solution.
Features |
Endear |
Brauz |
---|---|---|
14-day free trial | ✓ | X |
No commitment pilot | ✓ | X |
Pre-built, one-click integrations | ✓ | ✓ |
Shopify Plus Certified | ✓ | X |
CRM | ✓ | X |
1-to-1 messaging | SMS, email, & WhatsApp | SMS and email only |
Customer profiles | ✓ | ✓ |
Profile notes, tasks, and custom fields | ✓ | X |
Centralized messaging inbox | ✓ | X |
Roles and permissions | ✓ | X |
Advanced audience segmentation & filters | ✓ | X |
Product lookbooks | ✓ | X |
Automated, triggered campaigns | ✓ | X |
Reporting & BI | ✓ | ✓ |
Appointments | ✓ | ✓ |
Live chat | ✓ | X |
Fulfillment and order management solutions | X | ✓ |

Endear has been a huge upgrade to our clienteling and customer outreach process at our store locations. The platform is so easy to use and makes customer outreach seamless, especially with the integrations and seeing everything in one place.
Jess D.
Store Operations Manager @ Clare V.

Endear has allowed us to connect with customers on a more personal level across retail and online. The ability to directly communicate through a customer's preferred channel is pivotal to a great customer experience. The app is easy to use and quick to onboard. Also can not beat their prompt customer support replies.
Ryan L.
Director of Technology @ Gorjana

Endear has been a wonderful tool which allowed us to build a personal styling program so we may connect with our customers on a one to one level. The reporting and lookbooks are extremely easy to use and you can customize both areas based on your company needs.
Theodora M.
Director of Customer Experience and Services @ Anine Bing
Need more than basic clienteling features?
Clienteling should be a priority, not an afterthought. See how Endear's purpose-built CRM delivers the complete solution your team needs to build stronger customer relationships.
Endear vs Brauz FAQs

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