Endear vs Brauz
Endear is a retail CRM built to make clienteling a breeze. Less manual effort, more sales for your store.
About Each Platform
Endear
A retail CRM for store teams to build stronger customer relationships. Endear combines automation and human touch to make clienteling possible at large scale.
Brauz
An omnichannel platform focused on order management and fulfillment. While it offers basic clienteling features, it lacks the robust relationship-building tools of a true CRM.
Why choose Endear over Brauz?
See why Endear's automated campaigns, advanced segmentation, and CRM features make it the #1 clienteling solution.
Features |
Endear |
Brauz |
|---|---|---|
14-day free trial | ✓ | X |
No commitment pilot | ✓ | X |
Pre-built, one-click integrations | ✓ | ✓ |
Shopify Plus Certified | ✓ | X |
CRM | ✓ | X |
1-to-1 messaging | SMS, email, & WhatsApp | SMS and email only |
Customer profiles | ✓ | ✓ |
Profile notes, tasks, and custom fields | ✓ | X |
Centralized messaging inbox | ✓ | X |
Roles and permissions | ✓ | X |
Advanced audience segmentation & filters | ✓ | X |
Product lookbooks | ✓ | X |
Automated, triggered campaigns | ✓ | X |
Reporting & BI | ✓ | ✓ |
Appointments | ✓ | ✓ |
Live chat | ✓ | X |
Fulfillment and order management solutions | X | ✓ |
Endear has been a huge upgrade to our clienteling and customer outreach process at our store locations. The platform is so easy to use and makes customer outreach seamless, especially with the integrations and seeing everything in one place.
Jess D.
Store Operations Manager @ Clare V.
Endear has allowed us to connect with customers on a more personal level across retail and online. The ability to directly communicate through a customer's preferred channel is pivotal to a great customer experience. The app is easy to use and quick to onboard. Also can not beat their prompt customer support replies.
Ryan L.
Director of Technology @ Gorjana
Endear has been a wonderful tool which allowed us to build a personal styling program so we may connect with our customers on a one to one level. The reporting and lookbooks are extremely easy to use and you can customize both areas based on your company needs.
Theodora M.
Director of Customer Experience and Services @ Anine Bing
Need more than basic clienteling features?
Clienteling should be a priority, not an afterthought. See how Endear's purpose-built CRM delivers the complete solution your team needs to build stronger customer relationships.
Endear vs Brauz FAQs
What is the main difference between Endear and Brauz?
What is the main difference between Endear and Brauz?
The main difference between Endear and Brauz is their core focus. Endear is a retail CRM focused on clienteling and customer relationships, while Brauz is an omni-channel platform focused on order management and fulfillment solutions. While Brauz offers secondary clienteling features, they lack the depth and built-out capabilities of Endear's retail CRM.
How do Endear and Brauz compare on price?
How do Endear and Brauz compare on price?
As Endear and Brauz offer different solutions, direct price comparisons aren't straightforward. However, Endear offers flexible options including a 14-day free trial and pilot programs to verify ROI before committing — options Brauz doesn't provide.
On average, our customers see an ROI of 136x their subscription cost, making Endear a smart investment for retail brands focused on growing sales through clienteling.
Is Brauz's clienteling solution enough for my retail business?
Is Brauz's clienteling solution enough for my retail business?
Brauz's basic clienteling features provide some value, but they are too limited to drive meaningful results. Endear was built as a complete clienteling solution that helps your store teams actually use it day-to-day. Our customers see higher adoption rates, more consistent customer engagement, and tangible results — including an average 72% increase in AOV and 55% increase in purchase frequency.
Who is Endear for?
Who is Endear for?
Endear works best for mid-size to enterprise level retail brands in fashion, beauty, jewelry, home goods, and more. If your goal is to drive foot traffic, build relationships, and encourage repeat purchases, then Endear is for you.
You can check out some of our current customers here!
Is Brauz a CRM?
Is Brauz a CRM?
No, Brauz is not a CRM. It's an omni-channel platform with secondary clienteling features like basic customer lookup and 1-to-1 messaging. Endear combines clienteling with true CRM features, including automation, segmentation, and detailed reporting - helping your teams work smarter and scale their clienteling with less manual effort.
Can we try Endear before committing?
Can we try Endear before committing?
Absolutely! Endear offers a 14-day free trial and custom pilot programs designed to demonstrate value for your business before committing. We're confident you'll see the difference a true clienteling solution makes.
For next steps, book a demo with our team or get started on your own.
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