UNTUCKit Partners with Endear to Launch Revolutionary SalesChat Feature


NEW YORK, April 15, 2024
- Endear, a leading customer relationship management (CRM) platform for retail brands, is thrilled to announce its strategic partnership with UNTUCKit, the renowned men's apparel company known for its sharp yet casual untucked shirts. This collaboration marks the debut of Endear's innovative SalesChat feature, a groundbreaking live chat tool designed to redefine how brands connect with their online customers.

A Collaborative Effort to Enhance Customer Engagement

The SalesChat feature is a testament to the powerful synergy between Endear's cutting-edge technology and UNTUCKit's deep understanding of modern retail's challenges and opportunities. Recognizing the evolving landscape of omnichannel retail, the two companies joined forces to develop a solution that bridges the gap between online and in-store shopping experiences. Endear's engineering team and UNTUCKit worked closely to identify and solve the unique challenges faced by contemporary retail brands. This partnership allowed both teams to leverage their respective strengths, ensuring that SalesChat addresses the nuanced needs of both retailers and their customers.

“The launch of SalesChat marks a significant milestone in our mission to revolutionize customer engagement for omnichannel retailers,” said Endear CTO, JP Grace. “Through our close collaboration with UNTUCKit, we’ve developed a seamless live chat solution that integrates effortlessly with Endear’s proven clienteling capabilities and engagement platform. SalesChat puts the power of Endear into the hands of more team members at each brand. This innovation is not only a testament to our shared vision, but also a direct response to the evolving needs of today’s retail landscape.”

UNTUCKit's involvement in the design process of SalesChat underscores the brand's commitment to providing exceptional customer experiences, both online and offline. "Working with Endear on SalesChat has allowed us to tackle the challenges of modern retail head-on," said UNTUCKit Senior Director of Omnichannel, Kaitlin Gottlieb. "When we learned Klarna [Hero] would be sunsetting their live chat feature, we knew we needed to find a replacement because our customers love having the ability to connect with a store associate while shopping online. This partnership and the resulting product are a huge leap forward for us and the industry as a whole."

Revolutionizing Retail with SalesChat

SalesChat is designed to seamlessly integrate into Endear's CRM and clienteling platform, offering retail brands an intuitive tool to engage with customers in real-time, no matter the channel. By enabling direct and personalized communication, SalesChat empowers sales associates to offer the kind of tailored advice and support that customers would receive in a physical store, all through a convenient digital interface.

The launch of SalesChat with UNTUCKit as its premiere partner marks a significant milestone for both companies and the retail industry at large. It reflects a shared vision for the future of retail, where technology enhances rather than replaces the human elements of shopping.

See SalesChat and the rest of the Endear platform in action.

About Endear
Endear is the leading customer relationship management (CRM) and clienteling solution for omni-channel consumer brands. Built with efficiency in mind, Endear empowers store-level teams with first-party data to deliver personalized customer experiences that increases customer engagement and boosts sales across channels. For more information, visit endearhq.com.

About UNTUCKit
Created in 2011 by founder Chris Riccobono and CEO Aaron Sanandres, UNTUCKit has given men a seamless way to look sharp and feel casual by creating shirts designed specifically to be worn untucked. The brand has since expanded to offer fit combinations for all shapes and sizes, as well as new product categories like pants, polos, tees, Henleys, sweaters, jackets, and sport coats. It also offers a wide selection of shirts, dresses, and jackets for women. UNTUCKit is dedicated to creating an unmatched shopping experience with more than 80 physical retail locations across the US, Canada, and the UK. For more information, visit UNTUCKit.com