Endear’s Fall Feature Drop: The Connected Retail Stack
Meet our latest series of feature releases designed to bring your store teams, data, and marketing automation closer together than ever before.
Across five main launches this week, we introduce tools that turn every customer interaction into insight, and every touchpoint into opportunity.
New Tools to Personalize at Scale
Collect more data and drive more meaningful customer connections at every touchpoint. From locally tailored campaigns and custom appointment forms, Endear gives teams the tools to personalize every interaction while keeping brand standards, compliance, and data centralized.
WhatsApp, Now Standard in Endear
Meet customers wherever they are.
WhatsApp now comes standard with your Endear subscription. Store teams can message directly through WhatsApp alongside email, SMS, and live chat, keeping every customer conversation centralized and compliant.
New & Improved Integrations
Three new and improved integrations designed to make your retail data more actionable by connecting ecommerce insights, reviews, and marketing automation directly to your clienteling workflow.
Discover YotpoYotpo + Endear: Turn Reviews into Relationships
Identify and engage your best advocates directly through Endear messaging. Connecting Yotpo with Endear helps turn positive reviews into new clienteling opportunities — driving repeat purchases and deepening loyalty.
Explore OmetriaOmetria + Endear: Omnichannel Data That Works Harder
Smarter insights, cleaner attribution, and stronger collaboration between ecomm and retail teams. With Ometria + Endear, every customer record includes a “home store” and full purchase history to measure true omnichannel impact.
Discover KlaviyoKlaviyo + Endear: The Connected Marketing Engine
Marketing automation ≠ relationship building. Endear bridges that gap, letting HQ control message, tone, and frequency while store teams build off that momentum with personalized outreach.
Never Forget a Detail with AI Notetaker
Every day, your store teams learn so much about your customers — their preferences, their sizing quirks, the dress they can’t stop thinking about. But most of that gold never makes it back to HQ.
Endear’s new Notetaker changes that.
Capture every in-store interaction in seconds via voice, photo, or text. Notetaker will map it to the customer profile, title it, and add context tags to make it instantly searchable across customers to better personalize future outreach.
Never lose a customer detail in a data black hole
Notetaker makes every note, voice recording, and even photo searchable to easily find later. Upload a photo of a client’s product try-on and find it later just by searching “blue lace gown.” AI quietly transcribes image content for searchability, without exposing private details.
Simple AI assistance that's privacy-first
Endear’s AI enhances search and organization without exposing customer details.
Transcriptions happen behind the scenes, empowering better data visibility without compromising privacy.
Everyday clienteling → measurable customer intelligence
This is just the start. Upcoming releases will automatically extract context from notes — identifying visit type, customer sentiment, and product interest — building toward a fully intelligent, data-rich CRM for modern retail teams.
The Connected Retail Stack Is Here
The future of retail is connected, where store teams, ecommerce data, and marketing automation work together in one system.