Always here to help
Expert Endear support when you need it. Get assistance through multiple channels with our dedicated human team and AI-powered chatbot.
Human Support
Real-time assistance with immediate issue resolution from our expert support team.
AVAILABILITY
Monday - Friday, 8:00 AM - 9:00 PM EST
TYPICAL RESPONSE TIME
5 minutes or less
CHANNELS
Live chat & email
What we cover, and what we don't
When complex issues arise, we have clear escalation processes to ensure they reach the right team quickly.
Here's how we prioritize and handle urgent matters.
🔴 Critical Issues with Immediate Escalation
• Platform outages or service unavailability
• Data loss or security concerns
• Payment processing failures
🟡 High Priority Issues with 2-hour Escalation
• Feature malfunctions affecting business operations
• Integration failures
• Performance degradation
Holiday & Weekend Coverage
We follow a US holiday calendar with extended human support (8 AM - 9 PM EST) on most holidays. Our AI chatbot provides 24/7 coverage during all holidays and weekends.
Starting 2026: Human support will be available on most holidays, with limited availability on Christmas and New Year's Day.
Need Help?
Our support team is ready to assist you.