Stop by Booth #15 to meet with Team Endear and hear how your stores can deepen customer connections with data to drive revenue and foot traffic.

Clienteling that works from Oxford Street to every street - at scale.

Reiss

frame

Ganni

Paige

Diane Von Furstenberg

A.P.C.

Bode

Reformation

Varley

Glossier

Farm Rio

Alo Yoga

Background

Endear closes the gap between first purchase and second, and increases order value in the process.

Empower store teams to move beyond juggling manual outreach and customer tracking to do more with their clienteling.

Customers spend 72% more each time they purchase after being contacted by an Endear brand.

Increase Cart Size & Average Order Value 

Seamlessly move from personalised conversations and recommendations to scheduling in-store appointments.

Reach your clients where they prefer by leveraging WhatsApp for business with pre-approved templates.

Elevate Your Customer Experiences with Smarter Clienteling

Darker Periwinkle

Sofie Kuehnen, Global Retail Operations Manager at PAIGE

“Our Duke of York store in the UK, is outperforming with over 13% of Q1 sales driven by Endear messaging.”

Discover how sustainable fashion retailer, Reformation, increases customer retention and loyalty across 50+ stores with just one platform. See how they utilize personalized messaging and appointment scheduling to transform casual shoppers into high-value, repeat customers.

Why Reformation Continues to Choose Endear to Boost Omnichannel Customer Engagement

Discover how GANNI, the Scandi-cool fashion brand, increased its Average Order Value by 28% with Endear's CRM tool. Read insights from Sophia Wood, Global Retail Excellence Manager at GANNI, on their success and strategies for customer engagement and outreach.

How GANNI Increases Average Order Value by 28% with Endear

And raised average order value (AOV) by $81 in the process.

How FRAME Tripled Their Clienteling Revenue with Endear

Rolling Stone

Integrate your entire tech stack (for free!) for a comprehensive view of each customer and see details like orders, preferences, and engagement history.

Rolling Stone: Darker

Average ROI on the cost of an Endear subscription

Wet Sand

Alabaster

In general, customer service is a blanket term for all support you provide to customers regarding their purchase activity, such as item delivery and returns. Customer service teams are not typically responsible for advising on what products a customer should buy. Clienteling, however, is a part of the sales experience, focused entirely on building relationships and increasing lifetime value using things like personalization, data, and loyalty-building. We dive deeper into the key differences in our article here.

What's the difference between clienteling and customer service?

Clienteling software can be defined as any application or platform that houses all of your customer information in one place to make it easy for your retail associates to clientele. Clienteling software like Endear also allows you to automate such clienteling practices as sending emails and texts, building audience segments, and tracking how outreach converts into sales.

Besides the core retail skills we think all sales associates need to deliver expert clienteling, brands are turning to technology solutions in order to execute their clienteling strategies efficiently and grow more quickly - and we recommend any brand or retailer to do the same. Retail clienteling apps like Endear not only let brands scale up their customer outreach, but also (and perhaps more importantly) use data to personalize and professionalize the experience while tracking its performance.

Simply put: clienteling is the act of using customer information to create more personal retail experiences with the goal of relationship building. We go into more detail and why we think it's important in our blog post.

Clienteling CRM for UK retail brands. Endear helps omnichannel retailers drive sales with personalised, scalable customer experiences.

Retail Clienteling | Join Endear at RetailJam

Send automated texts & emails that convert.

Engage and drive loyalty with personalized, two-way messaging.

Book and manage in-store appointment offerings from end to end.

Live chat with shoppers to drive sales, not support tickets.

Elevate outreach with interactive recommendations.

Platform Overview →

Read the latest articles and best practices for your retail strategy.

Downloadable retail resources to help you grow.

Video tutorials to get the most out of Endear.

Clienteling that works from Oxford Street to every street - at scale.

Stop by Booth #15 to meet with Team Endear and hear how your stores can deepen customer connections with data to drive revenue and foot traffic.

Elevate Your Customer Experiences with Smarter Clienteling

Drive 24% Faster Repeat Purchases

Personalise Customer Outreach at Scale

Increase Cart Size & Average Order Value

Simplify Appointment Booking

Activate WhatsApp for Retail

“Our Duke of York store in the UK, is outperforming with over 13% of Q1 sales driven by Endear messaging.”

Case Studies

Why Reformation Continues to Choose Endear to Boost Omnichannel Customer Engagement

Discover how sustainable fashion retailer, Reformation, increases customer retention and loyalty across 50+ stores with just one platform. See how they utilize personalized messaging and appointment scheduling to transform casual shoppers into high-value, repeat customers.

Case Studies

How GANNI Increases Average Order Value by 28% with Endear

Discover how GANNI, the Scandi-cool fashion brand, increased its Average Order Value by 28% with Endear's CRM tool. Read insights from Sophia Wood, Global Retail Excellence Manager at GANNI, on their success and strategies for customer engagement and outreach.

Case Studies

How FRAME Tripled Their Clienteling Revenue with Endear

And raised average order value (AOV) by $81 in the process.

Data-power your clienteling

72%

55%

136x

Your clienteling questions: answered.

What's the difference between clienteling and customer service?

What is clienteling software?

How can I improve my team's clienteling?

What is the definition of clienteling?