Every retail director knows their best store associates follow up with customers. But getting those relationships to happen consistently across all your stores? That’s a different story.

Anchored in new research from 1,000 shoppers, this discussion will unpack what today's customers actually expect from store associates — and the real challenges of making personal follow-up work at scale.

Join retail directors from brands like Shady Rays and Hanro for a candid, peer-led conversation moderated by Jack Stratten of Insider Trends.

Be part of the discussion, tap into the knowledge of other retail leaders, and enjoy coffee or lunch on us during this exclusive roundtable.