Staud Clothing

Lunya

frame

Todd Snyder

gorjana

M.M.LaFleur

Amber Interiors

Purple

Venus et Fleur

Assouline

Robert Graham

Cult Gaia

Alabaster

Wet Sand

Background

Take our 4m questionnaire and see if clienteling would fit your brand.

Clienteling is when brands build long-term relationships with customers, which in turn increases sales.

Customer service usually refers to support for purchase activity. On the other hand, clienteling is an integral part of the sales experience, and focuses entirely on building relationships with customers that increase customer lifetime value.

What's the difference between clienteling and customer service?

A clienteling platform houses all of your brand's customer data. Endear organizes this data in customer profiles where teams can segment audiences and send personalized campaigns.

Meet Crystal. She loves your brand and shops in-store frequently. Your retail team knows that her favorite color is blue and that she goes on a Caribbean vacation every summer. Using this information, Crystal's local store sends her a message before her trip to tell her about new line of silk vacationwear with wonderful blue pieces. Crystal feels valued that the store reached out personally and buys a dress. A few weeks later, she comes back to the store and buys more clothes. This is the power of clienteling.

Can you give an example of how clienteling works?

Darker Alabaster

Equip your team with the clienteling tools they need for a winning customer outreach strategy.

Clienteling with Endear

Send automated texts & emails that convert.

Engage and drive loyalty with personalized, two-way messaging.

Live chat with shoppers to drive sales, not support tickets.

Elevate outreach with interactive recommendations.

Platform Overview →

Read the latest articles and best practices for your retail strategy.

Downloadable retail resources to help you grow.

Video tutorials to get the most out of Endear.

Build customer relationships that last beyond checkout

Discover the impact of high-touch clienteling and drive sales like never before.

Trusted by the world's top brands

Is clienteling right for your brand?

Take our 4m questionnaire and see if clienteling would fit your brand.

Learn more about clienteling

What is clienteling?

What's the difference between clienteling and customer service?

What is a clienteling platform?

Can you give an example of how clienteling works?