Background

Powering the Future of In-Store Retail

Modern brands need more than just ecommerce - they need physical retail that drives loyalty, sales, and long-term growth. Together, Leap and Endear give brands the complete solution: Leap handles the operations and scale of physical stores, while Endear equips store teams with the tools needed to deliver personalized, trackable customer engagement.



The result: premium in-store experiences that boost revenue and build meaningful customer relationships.

Grown Brilliance

Alohas

MZ Wallace

Frankies Bikinis

Knix

Alabaster

Powering Your Favorite Modern Retail Brands

Our in-store sales have soared since partnering with Leap and using Endear. The platform bridges the gap between our ecommerce and retail channels, giving our store teams the tools to build trust and loyalty with every customer.

Andrea Green-Morris, VP of Customer Experience @ MZ Wallace

Leap handles real estate, staffing, and operations so brands can open stores quickly with reduced cost and risk.

Endear empowers store teams to connect with customers through personalized outreach across text, email, and WhatsApp.

With Leap’s operational insights and Endear’s customer engagement data, brands get a 360° view of store performance.

Leap and Endear seamlessly connect all your channels so every interaction is tracked, personalized, and impactful.

Periwinkle

Why power your stores with Endear and Leap?

Leap powers your stores. Endear powers your relationships. Together, we deliver scalable, personalized retail that drives loyalty and growth.

By giving brands a 360° view of their retail performance, brands can easily track traffic, sales, and customer engagement that drives loyalty, repeat purchases, and measurable ROI.

Wet Sand

"Clienteling is the essential foundation that allows our sales associates to transform transactions into highly personalized experiences. Endear + Leap make it possible to scale those relationships.”

Akshie Jhaveri, Founder @ Grown Brilliance

Endear works best once you have a physical retail presence, which is where our partnership with Leap comes in. Leap makes it simple to launch and scale your first store, while Endear equips store teams with the tools to build strong customer relationships from day one. Together, we give brands without existing stores a turnkey path into physical retail, complete with the clienteling power to make every interaction count.

I want to use Endear but I don't have any stores yet. How does this work?

Leap provides the infrastructure (real estate, staffing, operations) while Endear powers customer engagement. Together, brands get a seamless omnichannel retail strategy that’s both scalable and trackable.

How is this different from other retail solutions?

Leap currently operates 100+ stores across 12 U.S. markets including New York, Los Angeles, Miami, San Francisco, and more.

Endear and Leap are designed for modern omnichannel brands that want to grow their physical retail presence without taking on the full cost and complexity of doing it alone. Mid-market DTC, luxury, and lifestyle brands see the most impact, especially those looking to expand into new markets, drive customer loyalty, and connect in-store and online channels. Whether you’re opening your first location or scaling to dozens of stores, Endear and Leap give you the infrastructure and clienteling tools to make every store a growth engine.

What types of brands are the best fit for Endear + Leap?

Yes. Endear is a standalone retail CRM trusted by brands across thousands of stores worldwide, regardless of who operates them. The advantage of pairing Endear with Leap is speed and simplicity: Leap store teams are trained to use Endear from day one, ensuring that every associate is ready to engage customers with personalized outreach the moment your store opens.

Can I use Endear in stores that aren’t operated by Leap?

Leap makes it possible for brands to launch a new store in as little as a few weeks, handling real estate, staffing, and operations on your behalf. Endear is just as fast to implement: store teams can be fully onboarded and sending personalized outreach within days. Together, Endear and Leap provide a turnkey, ready-to-scale solution so your first store (or next store) can start driving ROI almost immediately.

How quickly can I open a store with Leap and get Endear up and running?

Endear and Leap provide a 360° view of your retail performance. Leap delivers data-driven insights into store traffic, sales, and operations, while Endear tracks every customer engagement so you know exactly how personalized outreach impacts revenue and loyalty. By combining operational analytics with clienteling data, brands can clearly see which strategies drive conversions, repeat purchases, and long-term customer value.

How does Endear + Leap help me measure ROI?

Rolling Stone: Darker

Rolling Stone

Discover how Endear + Leap power modern retail. Scale stores, deliver personalized clienteling, and track ROI with a seamless omnichannel solution.

Endear + Leap | Omnichannel Retail & Clienteling Solution

AI-powered notes that capture and act on every detail of your store visits.

Drive online customers in-store and manage appointment booking from end to end.

Send automated texts, emails, and WhatsApp messages that convert.

Engage and drive loyalty with personalized, two-way messaging.

The CRM for IRL. Unify, segment, and utilize data at scale.

Analyze campaign and store performance for real-time insights.

Engage online shoppers like you would in-store with live chat built for sales.

Drive AOV with interactive product recommendations.

Platform Overview →

Read the latest articles and best practices for your retail strategy.

Downloadable retail resources to help you grow.

Video tutorials to get the most out of Endear.

Endear + Leap

Powering Your Favorite Modern Retail Brands

Turnkey Retail That's Ready To Scale

Clienteling That Builds Loyalty

Real-time Data To Drive Decisions

Bridging the Omnichannel Gap

Endear + Leap FAQs