FOR IMMEDIATE RELEASE

NEW YORK, November 30, 2023 - Endear, the leading customer relationship management (CRM) and clienteling platform for consumer brands, is delighted to share its impressive performance during the Black Friday/Cyber Monday shopping weekend, marking a strong kickoff to the 2023 holiday season. These results underscore Endear's commitment to empowering retailers with innovative solutions tailored for the ever-changing dynamics of consumer behavior.


Endear's Black Friday and Cyber Monday weekend* highlights include:

• 30% increase in total order value for Endear retailers, compared to Black Friday/Cyber Monday weekend last year.
• 37% increase in average reply rate for Endear retailers, compared to Black Friday/Cyber Monday weekend last year.
• 45% increase in total conversions for Endear retailers, compared to Black Friday/Cyber Monday weekend last year.

"We're so proud of the way our customers harnessed the power of Endear to boost their BFCM performance both in-store and online," says Leigh Sevin, Endear's Co-founder. "With a data-driven approach to clienteling, brands on Endear are able to deliver on a personalized experience for customers, even at the busiest time of year."

Retailers continue to trust Endear to fuel their businesses growth, with brands like Reformation, Good American, and D.S. & Durga joining the fold this year. This expansion sets the stage for exciting innovations, with updates to upcoming products like Endear AI and SalesChat scheduled to roll out between now and early 2024.

Looking ahead, Endear is gearing up to return to the National Retail Federation (NRF)'s Big Show 2024, scheduled to take place in New York from January 15-17, 2024. For additional information, please contact sales@endear.com.

*Endear's 2023 Black Friday/Cyber Monday data is derived from gross merchandise volume (GMV) tracked by Endear retailers both online and in-store, spanning from November 24, 12:00 a.m. EST to November 27, 11:59 p.m. EST. GMV represents the total dollar value of orders tracked by a retailer and reported in Endear, excluding taxes, shipping, or returned merchandise.


About Endear

Endear is the leading customer relationship management (CRM) and clienteling solution for omni-channel consumer brands. Built with efficiency in mind, Endear empowers store-level teams with first-party data to deliver a personalized customer experience that increases customer engagement and boosts sales across channels.