Get to know the Endear platform with our introductory course at Endear Academy. Learn the basics of our powerful retail CRM and clienteling tools.

Take a tour of the Home page in Endear. Your Home page can give you a recap and easy access to the rest of your Endear account activity. 

Intro to the Home Page

Take a tour of the customer audiences section of Endear. Audiences are dynamic lists of customers you can build based on various behaviors or characteristics. 

Intro to Customer Audiences

Take a tour of a customer profile in Endear. Customer profiles give you insight into customers' activity and who else from your team is working with this customer. From here, you can also begin a conversation with a customer. 

Intro to Customer Profiles

 Get an overview of the campaigns module in Endear. Learn about what they are and when to use them.

FINAL_What is a Campaign?

Take a tour of the messaging inbox sections in Endear. Learn the basics on how to manage and monitor your inbox, send messages, and take advantage of shortcuts, drafts, and templates. 

Intro to the Messaging Inbox

Get an overview of the SalesChat feature in Endear to see how it works to drive new leads and nurture repeat shoppers.

Intro to SalesChat

Take a tour of the creative section in Endear. Get a brief overview of stories, products and assets.  

Intro to Creative

Take a tour of the reports home page section in Endear. The insights section of Endear is where you can track overall team and user performance. 

Intro to Insights &amp; Reports

Learn how to use our help center and how to ask support your questions.

How to Invite New Users to Endear

Help Center &amp; Chat with Support

AI-powered notes that capture and act on every detail of your store visits.

Book and manage in-store appointment offerings from end to end.

Send automated texts & emails that convert.

Engage and drive loyalty with personalized, two-way messaging.

Live chat with shoppers to drive sales, not support tickets.

Elevate outreach with interactive recommendations.

Platform Overview →

Read the latest articles and best practices for your retail strategy.

Downloadable retail resources to help you grow.

Video tutorials to get the most out of Endear.

Get to Know Endear

Intro to Creative