Get the Report: 2025 Clienteling Benchmarks
Discover how top brands achieve 30-40x higher conversion rates with personalized clienteling strategies. Benchmark your performance and unlock industry-specific tactics to drive results.
What's inside the full report?
Complete clienteling benchmarks
Five industry-specific breakdowns
SMS vs. email metrics
Actionable tactics by industry
Data-backed best practices
Data from 1000+ retail locations
Clienteling Results by the Numbers
Clienteling isn't mass marketing. When your customers receive a message from a real person they've met in-store rather than a faceless brand email, they respond dramatically better — 36x better, to be exact.
5.41%
Avg. SMS conversion rate
40x higher
Avg. SMS conversion rates vs. traditional marketing
6.77%
Avg. SMS reply rate
See how your brand stacks up
With results this impressive, clienteling is a strategy worth investing in. Use these benchmarks to see how your efforts stack up to improve performance and grow customer relationships in the year ahead.