All the clienteling essentials, all in Endear.
A CRM designed just for retail
Endear imports all your customer data, then lets you organize and segment customers by the things that make them unique, like their latest purchase, order location, or total spend.
Text with clients like you'd text with a friend
Deliver high-touch clienteling through email, SMS, or WhatsApp. With personalization built-in, send bulk messages that look like they were sent one-by-one and let customers reply to their assigned salesperson.
Put the right products in front of the right people
Follow up after an appointment, announce new product drops, or tell a customer when that sweater is finally back in stock. Endear makes it easy to shorten a customer's path to purchase with personalized product stories shared directly over text or email.
Success Stories
How Alexis Bittar drove 32% growth in platform sales with Endear
Learn how jewelry and lifestyle brand Alexis Bittar leverages Endear to deliver a high-touch customer journey — regardless of where and how the consumer shops.
Success Stories
How gorjana's clienteling strategy boosted SMS conversion by 8.4% with Endear
Learn how gorjana and Endear's SMS clienteling strategy boosted foot traffic, conversions, and customer loyalty for brick-and-mortar stores.
Success Stories
How Rebag drove $20+ million in sales with Endear
Learn how Rebag teamed up with Endear to build customer loyalty, drive sales, and expand shoppers’ knowledge of the resale space.
“We have a loyalty program, but it doesn’t create that 1-on-1 relationship that Endear does... We want [customers] to feel special and Endear helps do that.”
Monica P., Director of Omnichannel & Experience @ Psycho Bunny
With customer data at their fingertips, your team can clientele more effectively and build stronger relationships with customers both in-store and online.
Notify customers when a new product they love is back in stock - or about to sell out.
Send personalized thank you notes to the customers they assisted in-store that day.
Wish a happy birthday to all the customers with birthdays this month, and make it look like it came from their assigned sales team member.
Greet customers with their first name when they walk in the store, and know ahead of time about any active support tickets.