Endear release notes
Endear release notes
endearhq.com

Enhanced campaign subscription & suppression rules

 

New

 

Improvement

  

Apply detailed subscription and suppression rules to your campaigns

Starting today, we're rolling out new features that allow you to apply subscription and suppression rules to your campaigns:

  • Apply subscription and suppression rules to your campaigns, ensuring your brand stays compliant while delivering the best experience to your customers.

  • Benefit from automatic consent tracking across all your integration sources. Whether you're using Shopify, Klaviyo, Attentive, or any other platform, we've got you covered.

  • Leverage suppression based on recent marketing activity. We pull in marketing activity from these sources to enable you to exclude customers who have recently received marketing from your campaigns. This way, you can avoid overwhelming your customers with too many messages and focus on delivering value where it's needed most.

We're thrilled about these updates and we believe they'll make a big difference in how you manage your campaigns. As always, we're here to support you every step of the way.

Create a campaign


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Endear SalesChat: Your Next-Level Solution for Online Customer Engagement

 

Beta

  

Capture attention, drive conversions, and revolutionize your eCommerce experience

Don't miss your chance to experience SalesChat, the game-changing new sales channel designed to supercharge your e-commerce strategy.

Not just another live chat. This is SalesChat.

What sets SalesChat apart is its laser-focus on maximizing sales, not just resolving tickets. This unique platform allows you to engage customers precisely when they're ready to make a purchase.

You have the power to do things like:

  • Activate SalesChat only when a customer's cart value exceeds $100, focusing your efforts on high-value transactions.
  • Display SalesChat exclusively on product pages, targeting users who are already browsing and most likely to buy.
  • Initiate SalesChat via custom links and buttons, offering a tailored shopping experience.
  • Effortlessly redirect order-related inquiries to your support team, keeping the sales conversation streamlined and efficient.

Click here to request access


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Endear AI: Supercharge Your Messaging with Intelligent Replies

 

Beta

  

Elevate your communication and save time

Get ready to elevate your messaging like never before with Endear AI. Designed to revolutionize your communication strategy, this feature not only helps automate but also intelligently summarizes your conversations.

With Endear AI, you can breeze through summaries of your interactions and get smart suggestions for replies, making your messaging faster and more effective than ever.

But that's not all: Keep your eyes peeled because in the coming weeks, we're rolling out even more robust features to Endear AI, including real-time translation, grammar and spellcheck assistance, tone adjustments, and tailor-made AI-powered templates.


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Endear Business Insights: Your Ultimate Analytics Powerhouse

 

Beta

  

Unleash the full potential of your data—anytime, anywhere.

Introducing our latest innovation: Endear Business Insights. Built to be your go-to retail analytics solution, this feature is easily customizable, incredibly powerful, and stays up-to-date automatically.

Starting today, dive deep into a comprehensive view of your retail business landscape. With Endear Business Insights, you can now analyze data across the full spectrum of Endear's platform, including messaging, notes, tasks, and stories. Don't just track and measure; understand and optimize with Endear Business Insights.


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Set default customer contact methods ✉️

 

Improvement

  

No more guessing, use the right email address and phone number when sending messaging a customer

Starting today, you can set a default email address and phone number for a customer to ensure you always contact the right profile. This feature is available exclusively through the new beta customer profile page.


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Granular attribution rules 🛠️

 

Improvement

  

Get ready to experience a new level of precision and customization!

We’ve listened to your feedback and are excited to unveil granular attribution rules. Previously, your options were limited to attributing based on messages received or messages with engagement events (replies, opens, or clicks). Now, you can fine-tune the window for each event individually. Want to attribute differently for replies versus clicks? You’ve got the flexibility to do just that!

Enjoy simplified attribution

Dive into the new attribution settings today and make the most of these advanced attribution capabilities!

  • Enhanced Precision: Get granular with your attribution rules for a configuration aligned with your brand’s needs.
  • Clarity in Attribution: Say goodbye to splits. With one message and user attributed, there’s zero ambiguity.
  • Boosted Efficiency: Spend less time wondering and more time optimizing the messages that drive sales.

Important notice

Starting September 12th, we’re streamlining the attribution process. Splits will be a thing of the past! Instead of multiple messages and users, there will be a single message and user attributed to a purchase. How do we decide? The message with the most engagement and recency to the purchase gets the spotlight


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Connected user profiles 🔗

 

New

 

Beta

  

Introducing support for connecting external user profiles to Endear

Starting today, we're introducing support for connecting external user profiles to Endear. With supported integrations, all your POS & eCommerce users will be automatically imported, saving you time and effort.

The best part? You can easily map your Endear users to these connected profiles in just a few clicks. This unlocks some great capabilities:

  1. Filter customers by cashier or assisting salespeople to improve the personalization of outreach.
  2. Identify the cashier and assisting salespeople for purchases

And guess what? We're not stopping there. In the future, we plan to enable auto-assigning customers to the users who assisted them in-store.

So, why not give it a try? Connect your profiles today and enjoy the enhanced features Endear has to offer. We're here to make your life a bit easier.


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Improved attribution rules 🧾

 

New

  

Introducing support for disabling attribution rules

Starting today, you can choose to completely turn off specific attribution rules


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Multi-currency support £€$

 

New

 

Beta

  

Introducing support for custom & multiple currencies

Starting today, you can choose a display currency per team as well as a default currency for new brands.

With this launch along with our previous multi-language launch, Endear is now ready to be rolled-out to every store across the globe!


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Unleash the power of your data 🗂️

 

New

  

Introducing our new CSV integration

We are thrilled to unveil the latest addition to our platform – the CSV integration. Starting today, you have the power to effortlessly import exported files from any external system. Whether you possess legacy data in an outdated POS, OMS, or CRM, you can now seamlessly upload it into Endear on your own.

  1. Effortless Importing: Say goodbye to manual data entry! Our integration streamlines the process of importing exported files, saving you valuable time and effort.
  2. Universal Compatibility: Whether you're dealing with data from an old POS, OMS, or CRM, our CSV integration supports a wide range of external systems.
  3. Empowerment in Your Hands: Take control of your data migration. You no longer need to rely on external assistance – simply upload the CSV files directly into Endear.

We understand the importance of seamless data management, and our CSV integration is designed to make your experience with Endear even more efficient and user-friendly.


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