Endear release notes
Endear release notes
endearhq.com

Follow-ups Inbox

 

Improvement

  

Easily follow up with customers that haven't replied

You may have recently noticed the new Follow-up Inbox in your Endear account. Starting today, you can click on your Follow-up inbox to view conversations with customers that have not yet replied to your original message.

The criteria for Follow-up are the following:

  1. The conversation is closed
  2. You are a participant in the conversation
  3. The last message in the conversation was outbound (sent to the customer)
  4. The customer clicked or opened the last message
  5. The last message was between 2-5 days ago

We hope this Follow-up inbox makes it easier to proactively reengage with customers in Endear.